FAQs
Q 1. I have not received my login details.
A. Send an email to support@nutritionprogram.co.uk and once we've received payment, we'll send you your login details within 24 hours.
Q 2. Do I need to install anything?
A. The Program is online so requires no installation. You will be given a username and password which you can use anywhere as long as you have a computer and an internet connection.
Q 3. I've forgotten my password
A. Click here and fill in your email to be sent your details again. If you are a student then you need to ask your teacher for your login details.
Q 4. How do I set up my students accounts?
A. Once you have purchased a subscription,first login to manage your users. We've created a guide to help you which you can download here.
Q 5 . Costing - what if the total amount doesn't seem right?
A. The amount in pounds and pence is rounded up to 2 decimal places, but behind the scenes the number is to 5 decimal places. So rice costing 1.22 could be 1.225, and apples costing 1.34 could be 1.345 so the total cost would show as 2.25.
Q 6 . How can I export the food label?
A. We've created a help sheet which you can download here.
Q 7. How do I print the nutritional analysis?
A. The easiest way to print or export the analysis is to use the export button. You can then copy and paste the data into word or excel.
Q 8. How do I resize a food label?
A. If you need to resize and change the food label, download this file for a step by step guide.
Q 9. Which subjects can use the Nutrition Program?
A. The main subject areas using this program are Food Technology and Home Economics. But there are many other subjects and school areas which study nutrition, recipes, meals and diets, click here to see them
Q 10. Will it run on my computer?
A. The most likely answer to that question is Yes. The Nutrition Program uses Flash and will work on a PC and a Mac.
Q 11. How do I sign up to the newsletter?
A. Send an email to newsletter@nutritionprogram.co.uk and we'll add you to our database. We respect your privacy and won't share your details.
Q 12. The program has a slow connection when many students go online. What should I do?
A. Check with your IT support team at school and ask 1) is a firewall blocking access, 2) what is the speed of your the internet service provider - is it fast enough for this program, 3) is the school network set up properly, 4)does your system go through a proxy that filters internet content and caches, 5) are you using laptops on shared wireless access points?All these things can prevent logging into the site.