FAQs
Q 1. I have not received my login details.A. Send an email to support@nutritionprogram.co.uk and once we've received payment, we'll send you your login details within 48 hours during the working week.
Q 2. Do I need to install anything?
A. The Program is online so requires no installation. You will be given a username and password which you can use anywhere as long as you have a computer and an internet connection.
Q 3. I've forgotten my password
A. Click here and fill in your email to be sent your details again. If you are a student then you need to ask your teacher for your login details.
Q 4. How do I set up my students accounts and how do I change them after a year?
A. Once you have purchased a subscription,first login as the teacher to manage your users. You will see a list of users with random letters generated by the program. You can change the usernames and change all the passwords to make them the same. Each student can be given their own named account or you can use those on the automatic system. Be aware that we have over 100,000 students registered for the program, so choose passwords that you think are unique.
When you want to change the users, tick to Clear the account, which empties it of the work, then type in the new name to replace the account name that you want to change. Finally click Update for the account and the new student has a new account name and a fresh, empty account to work with.
Q 5 . Costings of food - what if the total amount doesn't seem right?
A. If you think the food price is wrong please email us - there are 4500 foods on the database so some may be out of date.
You can change the cost of the food product yourself. Go to My Recipe, Cost Analysis. Click on the food to change and click Edit cost in the bottom left of the screen. Enter the price that you are using.
Q 6. Which subjects can use the Nutrition Program?
A. The main subject areas using this program are Food Technology, Home Economics and Catering. But there are many other subjects and school areas which study nutrition, recipes, meals and diets, click here to see them
Q 7. Will it run on my computer?
A. The most likely answer to that question is Yes. The Nutrition Program will work on a PC and a MAC. It does rely on your internet connection so if your network is slow you may experience issues. An ipad version is ready.
Q 8. The program has a slow connection when many students go online. What should I do?
A. Check with your IT support team at school and ask
1) is a firewall blocking access,
2) what is the speed of the internet service provider - is it fast enough for this program,
3) is the school network set up properly,
4) does your system go through a proxy that filters internet content and caches,
5) are you using laptops on shared wireless access points which will slow access down?
Tip - avoid getting all your students logging in at the same time. Load the program in batches of 5 students.
Some teachers give their students the teacher login and they all log into one account at the same time and the program jams. Please don't do this as it crashes - students should use their own account for their own work.
Q9. It says export has been completed but I can't see the work - what has happened?
A. Your computer has a pop up block on your system preventing access and this needs releasing.
If you run Microsoft type Pop up blocker into Google to find the answer. We suggest you get your IT manager to help with this issue.
Q10. I want to downsize my account to reduce the numbers of users. Will work be lost?
A. Yes. If you downsize from 50 to 20 users then the program renews the first 20 accounts but not the last 30. This means that work in the last 30 accounts is lost with your new smaller subscription. We cannot retrieve this work so please save it before your subscription expires.
Q11 Why are there no prices for organic and fair trade ingredients?
A. The Food Standards Agency report says that there is no nutritional difference between organic and ordinary food, so we have not included them in the listing. I know that the prices are different but you will need to Edit and add your own for the moment.
Q12 I want to compare the nutrition of beef and chicken.
A. Open My Recipes and Find ingredient. Then choose beef and select one type. It says View Nutrition info and if you click it, it lists all the nutrition for that food. Copy to clipboard and then paste into Word. Repeat for chicken.
Q13 How will I know when my account is due to expire?
A. The program sends an automated email out to customers 21 days and then 3 days before the account is due to expire. You can also log into your account as Teacher and it will show you how long you have until the subscription ends.
Q14. Wil the program work on the ipad?
Q13 How will I know when my account is due to expire?
A. The program sends an automated email out to customers 21 days and then 3 days before the account is due to expire. You can also log into your account as Teacher and it will show you how long you have until the subscription ends.
Q14. Wil the program work on the ipad?
Yes. It's not an app, but we have written it so that it will operate on ipads with more coming soon to optimise it for the ipad features.
Q15 How do I adapt the Recipe Sheet for my coursework?
Q15 How do I adapt the Recipe Sheet for my coursework?
Export the Recipes sheet using 'printable version'. Then copy the image and text that it shows and paste it into a Word document that you can change to suit your needs.
Q16 Do you sell Food in Focus?
No. The Nutrition Program is updated regularly with new foods, costs and features and works online.
Q17 Do some Virus scanners interfere with the program?
Yes. Virus scan software (McAfee 8.8) has a component which interferes with the running of the program.
A component called ScriptScan which constantly checks the JavaScript in webpages.McAfee are aware that this can cause problems for some sites, and they have a feature that enables you to whitelist a site so that it will run quickly again.
To whitelist the Nutrition Program
(1) Open VirusScan console
(2) Right click on 'On-Access Scanner' and select 'Properties'
(3) In the On-Access Scan properties box, go to the ScriptScan tab
(4) Under ScriptScan URL exclusions, add the following URL:
https://www.nutritionprogram.
(5) Click 'Apply' and 'OK' and then close and restart IE8
Q18 What specification does the program need to run?
The Nutrition Program is an HTML and Javascript web application which runs over https - there is no dependency on Flash or Java applets etc. Most schools can run it without problem, although a small number of schools find that a component of McAfee virus scan (called ScriptScan) can slow things down, and they need to 'whitelist' the Nutrition Program url - see Q17.
Q19 If I have an account but my school have not paid will we be cut off if I've placed an order?
No, the account and the student logins still work. However, if the school has not paid after several weeks the account will be deactivated.
Q20 New account with proforma - when do I get access?
When the account has been paid for. As the teacher you get access to a single account so you can start work.
Q21 My trial account only shows foods with letter A
So many people have been using the trial that we have limited its use to foods with A. Full accounts have all the letters.
Q22 I can't see GDAs for my recipes for vitamins and minerals.
Q16 Do you sell Food in Focus?
No. The Nutrition Program is updated regularly with new foods, costs and features and works online.
Q17 Do some Virus scanners interfere with the program?
Yes. Virus scan software (McAfee 8.8) has a component which interferes with the running of the program.
A component called ScriptScan which constantly checks the JavaScript in webpages.McAfee are aware that this can cause problems for some sites, and they have a feature that enables you to whitelist a site so that it will run quickly again.
To whitelist the Nutrition Program
(1) Open VirusScan console
(2) Right click on 'On-Access Scanner' and select 'Properties'
(3) In the On-Access Scan properties box, go to the ScriptScan tab
(4) Under ScriptScan URL exclusions, add the following URL:
https://www.nutritionprogram.
(5) Click 'Apply' and 'OK' and then close and restart IE8
Q18 What specification does the program need to run?
The Nutrition Program is an HTML and Javascript web application which runs over https - there is no dependency on Flash or Java applets etc. Most schools can run it without problem, although a small number of schools find that a component of McAfee virus scan (called ScriptScan) can slow things down, and they need to 'whitelist' the Nutrition Program url - see Q17.
Q19 If I have an account but my school have not paid will we be cut off if I've placed an order?
No, the account and the student logins still work. However, if the school has not paid after several weeks the account will be deactivated.
Q20 New account with proforma - when do I get access?
When the account has been paid for. As the teacher you get access to a single account so you can start work.
Q21 My trial account only shows foods with letter A
So many people have been using the trial that we have limited its use to foods with A. Full accounts have all the letters.
Q22 I can't see GDAs for my recipes for vitamins and minerals.
GDA is only available for the nutrients shown on the 8 on Nutrition.
There are no guidelines for vitamins or minerals for a recipe which is why the boxes are empty.
If you want to look at the contribution of vitamins and minerals to a diet, please access My Diets or My Meals.
If you want to look at the contribution of vitamins and minerals to a diet, please access My Diets or My Meals.
Still need help? If you have any questions that haven't been answered here then please email us.